Straight answers about CitMark — pricing, measurement, refunds, and data.
Join as a founding member and get 50% off for 12 months on Starter, Growth and Pro: Starter $12.50/mo, Growth $24.50/mo, Pro $64.50/mo. After 12 months, your plan renews at the standard price. Founding spots are limited to the first 50 members — once they're gone, they're gone.
Simple pricing, no surprises. Every plan includes the full product — measurement across AI engines, weekly reports, and 3 actions every week. Plans differ only in scale: more brands, more questions, more engines, longer history.
For one brand getting started with AI visibility. Weekly full measurement, plus an alert when AI turns negative. 4 AI engines.
For growing brands tracking more questions and competitors. Everything in Starter, plus more brands and questions. 5 AI engines.
For brands that live on AI answers and need deeper coverage. Everything in Growth, plus more brands and questions. 6 AI engines.
For multi-brand teams and agencies. Everything in Pro, plus the most brands and questions. 7 AI engines.
COMING SOON
Launch pricing is limited to the first 100 paying members across the whole site (the founding 50 included). Join during the launch pricing period and your promo price is locked for 12 months; after that, your plan renews at the standard price. Founding members' 50% discount also lasts 12 months, then renews at the standard price. Once the 100 spots are gone, new signups pay the standard price.
Cancel anytime — your access continues until the end of the current billing period. See our Terms for the refund policy.
The short version: we ask AI assistants the questions your buyers actually ask, and record whether your brand gets mentioned in the answers. Measured, not modeled.
We don't guarantee AI recommendations or rankings — no honest tool can. We measure credibly, explain plainly, and help you improve.
Each week we send your question set to each engine and capture the answers. We extract brand mentions and the sources cited, aggregate citations by site, and compute your visibility score. If an engine fails or times out, that run is excluded from the score and flagged as an error — we never silently fill gaps.
ChatGPT, Perplexity, Gemini, and Claude on every plan. Growth adds Grok, Pro adds DeepSeek, Teams adds Mistral. Every engine runs the same questions, so scores stay comparable across engines and over time.
No. There's nothing to install, and we don't need access to your analytics. If you later choose to connect Google Search Console, that's a separate, explicit authorization — always your call.
SEO tools optimise for Google rankings — but AI answers don't show rankings, they cite sources. You can rank #1 and still never be mentioned when a buyer asks ChatGPT. CitMark monitors the thing SEO tools can't see: whether AI actually names and cites you. Same for Google Search Console: it shows how Google sees your site; CitMark shows how AI engines see it.
Then you shouldn't pay for it. If your first report finds nothing useful, we'll refund you — no questions asked. Just email us and it's done.
Three differences. Who it's built for: they're built for enterprise teams with sales-led contracts (around $299+/month); CitMark is self-serve — you sign up yourself, no sales calls. How it measures: measured, not modeled — real buyer questions sent to real AI engines, counting actual mentions, instead of black-box estimates. What you get: not just a score, but 3 actions every week — because a number without a next step is just anxiety.
Your plan renews automatically at the standard price of your plan — $35, $70, $169, or $300 per month. You don't need to take any action. We'll email you 30 days before so there's no surprise. If you'd like to change or cancel your plan, please contact our support team.
Founding members pay 50% off the launch special price for their first 12 months: Starter $12.50/month (special $25; standard $35), Growth $24.50/month (special $49; standard $70), Pro $64.50/month (special $129; standard $169).
The first 50 members. Spots are limited and allocated on a first-come, first-served basis — once all 50 are taken, the founding price is no longer available.
By deduplicated signups with a valid email address, in the order they come in. Duplicate or invalid signups don't count toward the 50.
Same thing: your plan renews at the standard price, and we'll email you 30 days before.
Yes. Please contact our support team and we'll sort it out with you.
You keep access until the end of the current billing period, and you won't be charged again. Your data is handled per our Privacy Policy.
Full policy: Terms of Service.
Full policy: Privacy Policy. Security issues: [email protected].
General questions, billing, and privacy requests: [email protected]
Security issues: [email protected]
If you write in about a problem, it helps to include: the email address on your CitMark workspace; what happened, and what you expected to happen; steps to reproduce it, or a screenshot if you have one.